Terms of Service

1. Acceptable Use

1. You may not host or distribute content that is illegal in China, the United States, Japan or the country where the service is located, including but not limited to illegal gambling and content that facilitates crime.
2. You may not host or promote obscene, pornographic or child sexual abuse material, including by displaying such websites through a reverse proxy.
3. You may not use the service as a proxy (including VPN or any other proxy service).
4. You may not send attack traffic inside or outside the network, perform ARP attacks or ARP hijacking, scan, brute-force, or interfere with other users or nodes.
5. You may not send spam email or spam messages (comments, posts), or distribute trojans or viruses (including linking to malicious files on other servers).
6. You may not use or bind IP addresses that are not assigned to your own service.
7. You may not host content that infringes copyright or trademarks (pirated or counterfeit material).
8. Services cannot be transferred (pushed) to another account.
9. You may not host websites or programs that commonly attract DDoS attacks (such as private game servers, pharmaceuticals, political content or game cheats).
10. You are fully responsible for the security of your email address, phone number and password, and for all activity carried out under your account.
11. If you transfer or authorize others to use your email address, phone number or password, you bear all resulting consequences.
12. If you verbally abuse our support staff, we may refund you and refuse further service.
13. We serve direct customers only and have not authorized any purchasing agents or third-party resellers. Any issue arising from such an arrangement is treated as caused by the purchaser (the direct customer).

2. Fair Use of Resources

1. Do not use large amounts of bandwidth for extended periods or run software that degrades network performance, including but not limited to PT/BT, Thunder and eMule downloads.
2. Do not use large amounts of disk I/O for extended periods or run software that affects server stability, including but not limited to dd disk tests, disk scanning and antivirus software.
3. Do not use large amounts of CPU for extended periods or run software that affects server performance, including but not limited to CPU benchmarks and video transcoding.

"Extended period" means more than 2 hours. Violations are handled under Section 6.

3. Refund Policy

1. Linode servers can be destroyed at any time from the control panel; charges for days already used are deducted automatically. Servers in our own data centers can be refunded within 3 days of purchase by contacting support (charges for days used are deducted). After 3 days, refunds are generally not provided unless the problem is our fault.
2. Refunds to your original payment method (rather than to your account balance) are subject to the payment channel's 1% cost plus a CNY 5 handling fee.
3. No refund is given for abusive trials or for violations of Section 1 (Acceptable Use).
4. No refund is given if the server receives or sends DDoS attack traffic or spam, whether intentionally or because it was compromised.
5. If the system has been reinstalled 20 or more times at the time of the refund, an additional CNY 10 fee applies.
6. At the time of the refund we check whether the IP addresses are reachable from mainland China. If one or more IP addresses are blocked, no refund is given.

4. Disclaimer

We are not liable for unavailability or data loss caused by:

1. overdue payment, non-renewal or forgotten renewal;
2. your own operations or other improper actions;
3. website content or usage that violates Section 1 (Acceptable Use);
4. war, armed conflict, strikes, riots or other major social disruptions;
5. force majeure, including natural disasters such as floods, earthquakes and epidemics, and events such as war, unrest, government action, telecom backbone outages, hacking, network congestion, carrier technical changes and government regulation.
6. Cloud servers do not include redundant or off-site backups; please keep your own off-site backups. If a disaster-level failure causes data loss, we compensate one month of the same plan, but we are not liable for the value of your data.
7. After a server in our own data centers is deleted, its data and IP address cannot be recovered. For Linode, you may contact support within 5 days to repurchase and restore the data (but not the IP address) for a CNY 30 recovery fee.

Services are deleted at 22:00 (UTC+8) on the expiry date. A "disaster-level failure" means data loss caused by a server disk failure.

5. Support Scope

We provide pre-sales support, ticket support and support for faults of the server itself, in Chinese. We do not build websites, provide managed operations, install control panels, or maintain your business software. Pre-installed software and available operations for a new instance depend on the selected image and on what the control panel shows.

6. Abuse Handling

1. Each cloud server may be reinstalled 5 times per month. Resetting the counter costs CNY 15.
2. If a server continuously uses host resources heavily (a single CPU core above 70%, or high disk read/write throughput or IOPS) for 2 hours or more, it is shut down automatically. Repeated occurrences lock the service, and you will need to contact support.
3. Outbound scanning for weak passwords or open ports that is detected or reported, whether intentional or not: the service is locked until it expires.
4. Using or maliciously binding another party's IP addresses, whether intentional or not: the service is locked until it expires.
5. Copyright (piracy) complaints from the data center or rights holders, whether intentional or not: the service is locked until it expires.
6. Complaints about outbound spam email or messages, whether intentional or not: the service is locked until it expires.
7. Any proxy use (including VPN, proxy and other services in legal grey areas under mainland China law), personal or commercial: the service is suspended until it expires.
8. Large DDoS attacks (received or sent): the IP is null-routed for 48 hours and the service is locked until it expires.
9. Internal network attacks or ARP hijacking, whether intentional or not: the service is locked until it expires.
10. If one server under an account receives a serious complaint such as phishing or fraud, or more than one server receives complaints, we may take action against all services under the account, including locking them until expiry or terminating them immediately (deletion without a backup window).
11. Because IP addresses are shared public resources that may have been used before, you may request an IP change within 3 days of activation if there is a problem (handled case by case). No changes are made after 3 days.
12. Requesting a refund and repurchasing three or more times in a calendar month may be treated as abusive purchasing, and we may refuse refunds.
13. When administrative, judicial or other competent authorities lawfully request assistance, we will cooperate and provide the relevant data as required by law, while protecting your rights as far as possible.

Unless stated otherwise, wherever a service is "locked until it expires", you are given 1 to 2 hours to back up your data. The service is then locked automatically and deleted when it expires.

7. Service Level Agreement (SLA)

Service availability: 99.9%.

8. Changes to These Terms

We may revise these terms when necessary. When they change, we will highlight the changes on key pages. If you do not agree, you may cancel your service. If you continue to use our services, you accept the revised terms; changes are deemed accepted 3 days after they are published.

9. Contact

Email admin@ivpser.com or open a ticket in the control panel.